Help & Service
How can we help?
Every help destination in one place — locators, complaints, security guides and compliance notices. If you cannot find it here, call our helpline.
15 help destinations
Find a point
Where to go in person — for cash, for paperwork, or to pay.
Support
Check a limit or a charge, ask a question, or tell us something went wrong.
- Charge CalculatorWork out the fee before you transact — send money, cash out, bill pay and more.
- LimitsThe full limit schedule — minimum and maximum amounts, and daily and monthly limits.
- Complaint CellRaise a complaint, see how long it takes, and follow the escalation ladder.
- FAQsQuick answers to the questions customers ask us most.
Safety & security
Keep the account yours — how we protect it, and what you control.
- Security HubHow we protect your money and your data, and the settings you can control yourself.
- Account Management GuideOpen an account, clear KYC, update your details, change handset, or close it.
- Reset PINSet a new PIN from the app or by calling 16365 — including when your PIN is locked.
- Fraud AwarenessRecognise the common scams, and know what LENDEN will never ask you for.
Compliance notices
Public registers of agents and distributors you should not transact with.
- Discontinued Agents ListAgents whose agreement with LENDEN has ended. Do not transact at these points.
- Discontinued Distributors ListDistributor houses whose agreement with LENDEN has ended.
- Non-compliant AgentsAgents found in breach of our operating rules, and the action taken against them.
- Non-compliant DistributorsDistributors found in breach of our operating rules, and the action taken.
Still not finding it?
Call our helpline from your registered number so we can verify the account faster.